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PAYMENT

We accept PayPal, Cash, Money Orders, Cashier Checks. We have chosen to use PayPal as our online payment processor. You DO NOT need a PayPal account!

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SHIPPING & HANDLING

Shipping and delivery days are Monday - Friday with the exception of applicable holidays. We receive great shipping rates and we pass these savings on to you !!! Insurance is included to replace any damaged pieces that have proper documentation. Please notify us before sending payment for stock questions and with your zip-code to receive accurate freight quotes. Currently we ship only to locations in the Continental United States. For shipping outside the US, please inquire. International rates apply.

Your purchased items are insured and on our freight van-lines for delivery. You will receive an Advanced Shipment Notification once your items ship. Please wait a few days for the system to update before calling customer service. You will be contacted by the delivery provider for delivery appointment. You can also call 423-539-1427 to speak with someone regarding appropriate day for delivery. High End Direct will not be held responsible for storage, re-direct or redelivery fees if you refuse your item for any reason. We require payment of all such fees before items can be redelivered.

High End Direct and its affiliates are not liable for any furniture damages when customer uses their own contracted Freight Carrier. All items are inspected prior to leaving manufacturers and are in excellent and new condition. It is customer's responsibility to track freight, insure condition of freight, and filing any necessary claims. High End Direct may request extra service's for your order to see that your extra fragile items get to you safely (for instance blanket furniture mover, and in home delivery services) this additional cost will be the customer's responsibility so if you have any questions re; pricing online-please contact us before purchasing, as there may be an additional charge. High End Direct reserves the right to cancel any transaction if terms are not agreeable

DAMAGE POLICY

HIGH END DIRECT guarantees that all furniture sold or purchased through our company, is brand new and in excellent condition. No furniture items are refurbished or used, unless stated and come in original packaging from our vendors. We take extra measures in the delivering of these goods by using furniture movers or blanket wrap companies. High End Direct will not be liable for manufacturer defects-for shipping damages, or damages occurring during delivery.

MANUFACTURER DEFECT

If a manufacturer defect is found, High End Direct requires written notification within 48hrs. We will make every attempt to submit the necessary information to the manufacturer for you to receive a repair, or replacement according to the manufacturer's recommendation and warranty. High End Direct will not and cannot be held liable for color variations in manufacturer or custom wood pieces due to stain or grain of wood types. HIGH END DIRECT reserves the right to repair any defects or damages.

SHIPPING DAMAGE

Should a piece arrive with damage, the customer is responsible for indicating the nature of the damage on the delivery paperwork and notifying HIGH END DIRECT within 48 hours. Please call us at 423-539-1427 or email slambert@highland.net Please inspect your delivery promptly and carefully. All damage or other problems must be noted in writing on the bill of lading before signing. Beware of allowing Delivery Carrier to Write "Subject To Inspection" this will not hold up in the claims process. Be specific about each item and document the damage on the delivery receipt. It is the customer's responsibility to thoroughly inspect all furniture at the time of delivery and make appropriate notations on the delivery paperwork. It is also the customer's responsibility to notify HIGH END DIRECT within 48 hours of the delivery of any damage. Refunds/returns, or replacing and item relating to damage will only be issued/accepted as a result of our inability to repair an item to like new condition. Please note the claim or repair process can take up to 45-60 days. Damaged items must be kept until the claims process is completed. will not be responsible for unpaid claims due to customer disposal of said items. HIGH END DIRECT will not be responsible for claims not paid due to poor documentation of damages on delivery.

DAMAGES DURING HOME DELIVERY

HIGH END DIRECT or its affiliates will not be held liable for damages occurring if a customer insists furniture to be delivered to an inappropriate space with inadequate access or entries. Please note all pertinent measurements at your location before ordering your furniture. This is why we include measurements in our advertisements. HIGH END DIRECT requires documentation from all 3rd party delivery companies stating all furniture is inspected and in excellent condition prior to delivery. If damage occurs during delivery and set up at our customers requested destination, furniture medics can be deployed for repair, but not at the expense of HIGH END DIRECT. If damages occur caused by the 3rd party delivery company, HIGH END DIRECT, not being present when furniture is delivered, cannot be held liable for damages occurring when the shipper and the customer are the only parties present. Decisions made on site by the customer and 3rd party delivery company are solely their responsibility and liability.

CANCELLATION POLICY

Your order is immediately placed with the manufacturer and scheduled for production. We require a written statement cancelling you order within three days from receipt of payment. If your order is not cancelled prior to shipping, you will be responsible for all round trip shipping charges. After 3 Days a 20% restocking fee will be assessed to all cancelled orders. Custom orders cannot be cancelled after they have been placed into production. If your order is cancelled prior to production, A 10% cancellation fee will apply. Our fine furniture pieces are packaged very securely to minimize the possibility of damage.

RETURNS & REFUNDS

You must contact us for authorization prior to returning any piece. There will be a restocking fee of 20% on all returned items that were already shipped and have left our warehouse. We do not accept returns on our Custom & Distressed Leather Items. We do however guarantee these will arrive in the condition as described, please be aware of this before you purchase. Undamaged and non custom furniture pieces may be returned in their original packing crate within 7 days of receipt. Shipping costs both to and from the customers requested destination, and a 20% restocking fee will apply. Refunds will be completed within 20-40 days depending on claim or shipping situation, and returned items are received back in our warehouse. Returns will not be accepted without prior authorization. Returns are not accepted on custom items, liquidation or clearance items. Deposits for custom items are forfeited if custom items are refused or remaining balances unpaid unless orders are cancelled within 5 days of purchase. Customer is to inspect all custom items upon arrival before signing off on the proof of delivery. HIGH END DIRECT will not be held liable for items accepted by the customer at the time of delivery. No refunds or pickups will be made after custom items are delivered and accepted. No refunds will be issued on items returned due to customers not confirming sizes, or because of freight damage. Any returned items that are found to be damaged upon inspection at the time of arrival will be refused & the package returned to the customer for claim processing. If furniture items have minor repairable manufacturer or shipping damages, but are refused after shipment by the customer, customer will encounter restocking and shipping fees. Non Custom Large furniture items may be returned only if damaged, and the damages were documented, so please be sure before you purchase that you are purchasing what you desire. Additionally, you will be responsible for all legal fees, costs, and expenses incurred by HIGH END DIRECT in connection with this transaction. You agree that venue and jurisdiction for resolution of any dispute shall be Scott County, Tennessee.

CUSTOM AND BACK ORDERS

Although we try to keep every product in stock, occasionally some items will be back ordered. Custom ordered items are considered back ordered due to production, for 8 – 20 weeks depending on the vendor. Sometimes delays may occur that extends the delivery time over 20 weeks. Rarely this is the case, but please be patient, as these are custom items and some of our items are manufactured overseas. Refunds are not issued on custom pieces. We require half down on all custom orders. Once we receive notification that your items are ready, we will notify you and request final payment. No items are shipped without being paid in full.

WARRANTY INFORMATION

Product warranties are provided by the manufacturer and are generally limited to defects in materials and craftsmanship. The manufacturer's warranty begins when the merchandise is delivered. HIGH END DIRECT provides no warranties either expressed or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. All such warranties are expressly and specifically disclaimed. HIGH END DIRECT shall not be responsible for any indirect, special or consequential damages. Customers that reside in "remote" or other areas not accessible by an authorized restoration center will be responsible for any trip and travel charges incurred in the warranty claim process.
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